RetailVIVA

Stock-take is a process where the physical count of items in any shop or warehouse is matched with its system stock quantity. There is quite often differences between them due to reasons attributable to a) wrong barcoding; b) pilferage; c) breakage etc.,

Most retailers are unable to perform stock-take during operating hours due to the use of an off-line POS system, which updates stock of inward and outward once in the night. Hence, at the time of stock-take, the system quantity is not live and real and hence can’t be matched instantly. Further, due to time lag between count and system stoc

Responsiveness is an organization’s ability to recognize and be ready to adapt to changes almost instantly as industry and customer preferences change. If the company can’t be responsive, it will never be able to meet constantly changing customer expectations

The centricity of success has changed from machines and logistics in 20th century to software and enterprise systems in the 21st Century, which means that enterprise systems are directly and continuously and instantly shaped by what the market wants. An enterprise that can make its enterprise systems change flexibly almost co-terminus

Many of our legacy retailers are exploring change to being digital and omnichannel with objective of providing unique experiences to their customers. Any transformation of this nature can’t be accomplished unless the enterprise has got its basics in place. The core enterprise resource planning modules must be in full stabilised shape with an integrated commerce solution as starting point.

Blending of traditional business process with new age digital experience process requires careful planning and orchestration. The change management needs to be handled in a positive and proactive mann

Inventory precision is a crucial performance matrix for every retail enterprise in the world. Inventory stock-outs is an opportunity lost to sell to a prospective customer, be it an existing customer or acquisition of a new customer. Retailers experience around 30% stock-outs to customer needs. Unless a customer need is instantly satisfied as demanded, retaining the loyalty of a customer becomes an uphill task. In today’s digital world, it takes minutes for a customer to switch allegiance and become habituated to another new experience, forgetting earlier brand experience. Retailers need to

Businesses run better when people are connected. It is, even more, better when they connect to the relevant group to achieve a common purpose. Companywide instant communication is becoming an important tool to leverage better and quicker results

Millennials today desire quick communication and feel very easy to connect with anyone to achieve their purpose. Often, in an organization, we see silos of human hierarchy, which functions in a not so connected manner, frustrating the Millennials. Instant communication tools have become the torchbearer to solve this important cultural issue and

Today’s business world is competitive, full of intelligent strategies to create new brand vibes and experiences. Strategic intentions require the weighing of various alternatives. Today’s data science algorithms facilitate data analytics, presentation, and visualization and thus become a sound decision support system. However, the challenge still lies in getting context-relevant information during the decision-making process. Even if the relevance is adequate, the question of intelligent information to decision-making on-demand comes next

When you are in the moment of strategic decision ma

Workflows in software help to define the route a process would follow and how exchanges (of data or governance or control) would happen. It primarily defines the process-person relationship and the process flow under a defined pathway. Workflows perform the most important function of sequencing, scheduling, and consummation of a transaction flow. It is generally customary for ERP software to have defined workflows.

Workflows can also be routed depending on conditional aspects, and thus, it can take multi-route depending on previous action results. Workflows help to prevent frauds, improve

Decision-making is a process of our brain, helping us to choose one of the several alternate options available to us while considering an action. In our decision-making process, we may realize soon that we made a wrong decision and our brain then understands and self-learns not to make that decision again due to prior bad experience. We as humans, have self-learning capabilities, thus.

In busy business enterprises like Retail, where customers come in and go, and transactions happen every second and minutes, there are interactions between customers and operating employees. Some of these int

Retail has evolved over the years. I have vivid memories of going to a store to buy things along with my mother. In the late 90s, I first encountered online shopping (web) in one of my foreign trips and had my first experience of web shopping. It was not that much fun then but still was an innovation that I could shop very distanced from the store. Then in 2008, Apple created its APP Store, and slowly from there, mobile application development started. I recollect reading in 2012 about the popularity of mobile applications for the first time, more than web and more usage of mobile apps for on

Tetra, our embedded collaboration tool, auto-creates groups and thus facilitates seamless collaboration. The intelligent grouping which ERP does when creating new grouped collaboration threads is one of the hallmarks of our ERP embedded collaboration tool. The collaboration is so native that it understands the whole context of transactions to crate the right grouping and unify communication for effective decision making. The Tetra logo was designed by us to portray this unique intuitive communication and collaboration invisibly created by our ERP.

Tetra fishes school together in unison and

We are just a day away to start a new 2020. 2020 is going to be a year where consumers of ERP systems (users) are going to demand more opportunities for self-development. They will be less likely to continue to accept rigid systems, multi-clicks to do one simple job, non-intuitive screen movements or data picks, or non-responsive systems.

Technology is transforming year after year, and we have seen some intuitive and beautiful technology showcases in simple applications. But when it comes to ERP, it is always the case of big, long, highly validated, and continuously synchronized screen cap

Customer Relationship is a process of establishing long term connections with your customers. Retailers must be able to make their customers come back to them often because of the strong relationship built. Customers reward Retailers with repeat buying in case the relationship is satisfying for them.

Customer loyalty refers to strong patronage to a single brand of products or services that a customer gets affiliated to, irrespective of significant noise about competition circling her/him. The critical point to note here is about not being influenced to switch to another brand or service. T

The 21st century Retailing has moved beyond Brick & Mortar to omnichannel mode since the internet, digital infrastructure, and mobile phones propelled at the hands of consumers. The Digital Era allowed Retailers to closely tail (follow) their customer’s digital movements and thus understand their choices and preferences. As a second step, Customers got inducement offers to convert their preferences to buying choice, either online or at a shop, thereby converting an aspiration into real commerce. Some consumers, in this journey of induced buying, made wise choices of fulfilling their dreams, w

A strategic plan is one that helps a corporate to navigate from its current Mission to envisioned Vision of the future. The strategic planning process is a long-term thinking exercise, broken down into short term and long-term tactics aligned with corporate culture and values. While the strategic planning happens at some level in Retail organizations, very few organizations can draw a process forward for its articulation across the length and breadth of their organization. If the strategy can’t be communicated to everyone, the time and money spent on the strategic planning exercise just goes

Nowadays, quite often we find new hires going through digital onboarding on their first day, all by themselves. Hitherto, Companies chose a specific day as new hires joining day for HR resources to physically onboarding every new hire. With the advent of digital onboarding setting in, we have overcome this limitation

We are living in an experience economy, and we are also living in the digital economy. Experience is something that leaves you with memories of the past or which gives you great satisfaction during usage. Experience can also be about implicit trust and faith in something like

Reports and analytics give us the pulse of any business. In the case of Retail, it is even more important due to the permanent nature of promotions and offers to attract customers. Once we have the right data, a Retailer can make well-informed decisions to make the right offers, design the right promotions, and stock-up the right products to match promotions. Finally, the bottom line in terms of dollars is the real retail business health check.

Retailers use various reports to engage in discussions with operating teams and chalk out plans for improvement. Reports not only help to analyze b

As human beings, we all have a unique attitude towards various things that we encounter. Attitude refers to the state of mind in different situations. Some people have a normalized attitude most times or change their attitudes depending on context or circumstances. Our attitude differs between person to person or place to place. It is about feeling or emotions about someone or something at that moment.

Skill relates to the application of a body of knowledge to perform an activity or a task. To execute an activity most proficiently, one must go through constant training to sharpen their ski

Gartner defines Citizen Developer as a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT. I, instead, define it as a user who has software solution creation capabilities without indulging in code writing using non-technical platforms that help her develop or maintain software. The variation in the definition is the line drawn between LowCode and NoCode. These two are the significant contributions in recent years which not only help fasten software development but also help to avoid the misery triangle of

Analytics is a systemic way of discovering data for aligned or non-aligned patterns and presenting it in a visualized manner that the human mind cannot miss the apparent trends that presentation is highlighting. The summarised highlights of data presented in charts and graphs pave the way for easy understanding. Analytics became popular right since accumulatio of business data coupled with the introduction of specialist analytics tools in the marketplace that claimed exclusive data discovery familiarity.

As these tools became popular, we noticed corporate houses performing various analytic

Gartner defines Citizen Developer as a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT. I, instead, define it as a user who has software solution creation capabilities without indulging in code writing using non-technical platforms that help her develop or maintain software. The variation in the definition is the line drawn between LowCode and NoCode. These two are the significant contributions in recent years which not only help fasten software development but also help to avoid the misery triangle of